Returns & Exchange Policy

Customer satisfaction is important to us. Please read our policy carefully before placing your order.

Exchange Eligibility

We offer exchanges within 14 days of receiving your order if:

• The item is unused and unworn.
• It is returned in its original packaging.
• All tags, certificates, and accessories are included.
• Proof of purchase (order number or receipt) is provided.

Non-Exchangeable Items

For hygiene and safety reasons, the following items cannot be exchanged unless they arrive damaged or incorrect:

• Earrings
• Personalized or custom-made jewelry
• Gift cards
• Clearance or final sale items

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

• Your order number
• Clear photographs of the product
• Photos of the packaging (if applicable)

Once reviewed, we will arrange a replacement or exchange at no additional cost if the claim is approved.

Exchange Process

After we receive and inspect your returned item, we will process your exchange. If the requested replacement is unavailable, we will contact you to discuss an alternative product of equal value or provide store credit.

Return Shipping

• If the exchange is due to our error (incorrect, damaged, or defective item), we will cover the return shipping costs.
• For all other approved exchanges, customers are responsible for the return shipping costs. We will ship the replacement item once the exchanged item has been received and inspected.

No Refunds

We do not offer refunds for change of mind or incorrect purchases. Approved exchanges are provided in accordance with this policy.

Contact Us

Email: [email protected]